Virtual Assist Support Team (VAST)

Helping Ecolab customers resolve operational issues fast with VAST.

Our team of virtual specialists deliver a new level of technical support and troubleshooting. VAST technicians offer live video support aimed at resolving equipment and service issues quickly so businesses can maximize productivity and uptime - with minimal disruption.

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VAST:

A New Dimension of Training and Service

  • Our VAST technicians are trained to identify and resolve issues virtually, increasing first-time fix rates
  • With our live video support, our agents will troubleshoot issues quickly, with less wait time and minimal disruption to your business
  • If your issue can’t be resolved virtually, your VAST technician will initiate a service call and share information with with your field rep 

VAST is ideal for common service issues, such as a dishmachine that’s not operating properly or a dispenser malfunction. Our technicians can assist you with product questions and training, or preventative maintenance tips, too. 

Get back up and running with help from Ecolab’s VAST.

An Extension of Your Ecolab Team

How VAST Works:

①

Call 1-800-35-CLEAN and ask for VAST – a device with camera and internet is required.

②

You'll get a single-use link though text or email.

③

No app downloads are required – click the link and go!

 

④

A VAST technician will troubleshoot with you to resolve your issue.

 

 

Get in Touch with Us

Give Us a Call

With unparalleled expertise and cutting-edge technology, we partner with customers to deliver world-class results and optimized operations. Contact us to learn how we can help you.

Ecolab Inc.
1 Ecolab Place
St. Paul, MN 55102

Ecolab Customer Service: 
Phone: +1-800-352-5326

Nalco Water Customer Service
Phone: +1-800-288-0879

Give Us a Call

With unparalleled expertise and cutting-edge technology, we partner with customers to deliver world-class results and optimized operations. Contact us to learn how we can help you.

Ecolab Inc.
1 Ecolab Place
St. Paul, MN 55102

Ecolab Customer Service
Phone: +1-800-352-5326

Nalco Water Customer Service
Phone: +1-800-288-0879

Contact Us

Contact Us

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Service Capabilities to Deliver Peace of Mind

For over 100 years, Ecolab has delivered industry-renowned service, training and exceptional science-based guidance. From on-site service, sales and training support to remote assistance and 24/7 on-demand employee training our service team are here when and where you need it.

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